Terms and Conditions

Terms and Conditions

Returns Policy

GymQuip Fitness and Spas anticipates that your purchase will meet your expectations of quality, function and design. If, however in the unfortunate situation where you may require an exchange, you must present proof of purchase to the store.

You can choose an exchange or refund if the item you purchased has a major problem, such as, if the item:

  • Has a problem that would have stopped someone from buying the item, if they had known about it
  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed

GymQuip Fitness and Spas may offer to repair, exchange or provide a credit voucher. If the problem is not major. If it is not repaired in a reasonable time, you can choose a refund or replacement item.  Some warranties are tiered which means different components may be covered by different periods, please take the time to familiarise yourself with these warranties prior to purchase.  Unless otherwise specified in the warranty terms – such as in-house labour warranty, you will need to return your faulty item to GymQuip Fitness and Spas for assessment.  We can arrange to assess on site for an additional charge.  Some occasions require the item to be inspected by the supplier in case of a fault.

GymQuip Fitness and Spas are not obliged to provide an exchange or refund, if you simply change your mind about your purchase.  This includes pre-sale orders, indent orders or future orders.

As most spas a pre-ordered with a lead time of around 12 weeks, GymQuip Fitness and Spas has the right to charge a cancellation fee of 30% of the total invoice price of any spa order that is cancelled – including accessories –  on the original invoice.

Online (Webstore) Purchases – If an Exchange or Refund is required

If you purchased an item online via www.gymquipfitness.com or associated url’s that point to that site owed by GymQuip Fitness and Spas, and upon delivery find that the item is unfortunately defective, damaged, has been sent incorrectly, or does not match the description to which it was advertised, please return the item to our Fyshwick showroom.  If applicable, we will arrange the replacement item to you, at no charge.

In such circumstances, please contact our Webstore via info@gqfitness.com.au where one of our friendly staff will contact you directly to discuss the best exchange process suitable for you.

GymQuip Fitness and Spas are not obliged to provide an exchange or refund, if you simply change your mind about your purchase.

Shipping Policy

We aim to despatch stock items within 72 hours of receipt of your payment. You can typically expect to receive orders within 7 – 14 working days.  Seasonal surges and other circumstances may delay your order but we will update you if this is the case.

On occasions where a product may be temporarily out of stock, the customer will be contacted either by telephone or email and can either wait the extra delivery time or be offered a refund or exchange for a product that is in stock, unless it is described as a pre-sale or indent order when the order was placed.

Costs vary depending upon parcel sizes and delivery areas. Current trading terms restrict all orders to within Australian borders. All shipping costs are based upon historical average costs and actual costs can be slightly larger or smaller than the amount charged.

Gift  Voucher Policy

These terms apply to all gift  vouchers issued by or on behalf of GymQuip Fitness and Spas.  By purchasing, redeeming or attempting to redeem a Gift voucher, you agree to the following terms.

1. Redeemable for goods purchased online and at participating GymQuip Fitness and Spas stores.

2. The Gift Voucher is valid for 24 months from date of issue.

3. Git Vouchers are non-refundable and cannot be exchanged for cash. No change will be given. The Gift Voucher can be redeemed in whole or for part of a payment. Unredeemed values will remain on the Gift Voucher until card expiry or until redeemed, whichever occurs first. Any remaining balance will be cancelled on expiry of the validity period. The Gift Voucher should be treated like cash.

4. DGymQuip Fitness and Spas is not responsible for lost, stolen or damaged Gift Vouchers.

5. GST will not apply to the sale of a Gift Voucher, specifically the face value/loaded amount.

6. The Gift Voucher is not a cheque guarantee, credit or charge card.

7. GymQuip Fitness and Spas reserves the right to amend the terms and conditions of the Gift Vouchers at any time and to take appropriate actions, including the cancellation of the Gift Voucher if, at its discretion, it deems such action necessary.

8. Should GymQuip Fitness and Spas suspect any fraud relating to a Gift Voucher, GymQuip Fitness and Spas may refuse to redeem the Gift Voucher until GymQuip Fitness and Spas is satisfied that no fraud has occured.

9. Neither GymQuip Fitness and Spas, nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the Gift Voucher information. GymQuip Fitness and Spas does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.

Privacy Statement

GymQuip Fitness and Spas recognises that your privacy is very important to you. Providing your personal information is an act of trust that we take very seriously. GymQuip Fitness and Spas will not sell, trade, give or rent any information obtained from you to a third party. GymQuip Fitness and Spas may from time to time amend, update, or change this statement. You should check this page periodically for changes to this statement.

We acknowledge that we may collect and store information about you as part of offering services on the website. In this regard, we will act ethically and as evidence of this commitment, we will take reasonable steps to comply with the following principals in relation to the information you give to us about you.

1. Collection
GymQuip Fitness and Spas collects the personal data that you volunteer via the www.gymquipfitness.com or associated sites owned by GymQuip, website via forms or by email. This information will only be collected by lawful and fair means.

In order to register with the GymQuip Fitness and Spas web site, we require some basic information about you. We also allow you to provide additional non-required information on registration and at other times. Only information marked as ‘required’ during registration is needed to use services on the website. This information is used for identification purposes and to contact you when necessary.

As you browse the GymQuip Fitness and Spas website, we may log the IP address of your computer, session details, and domain name to evaluate which parts of the website you visit and how long you stay there. We do not link your computer’s IP address with any other information you have submitted to us. While a gymquipfitness.com user’s session may be tracked, all users remain anonymous when tracked.

IP tracking information is aggregated with tracking data from all site visitors to measure number of visits, average time spent on the website, pages viewed, and to help diagnose problems with our servers.

2. Use and disclosure
GymQuip Fitness and Spas requires you to provide certain information about yourself in order to provide services to you. We will not rent, sell or exchange information about you to third parties (other than related parties) except where you consent, or except where you would expect the information to be disclosed, or except where we have indicated we may disclose; or except where we are legally obliged to disclose such information.

By choosing to write a comment or customer review, you have consented to the use of this information in future, for reproductions used in advertising by GymQuip Fitness and Spas, except where you have specified for us not to disclose this information.

3. Data quality
GymQuip Fitness and Spas will take reasonable steps to ensure that information we have about you is accurate, complete and up to date when we collect and use it.

4. Data security
GymQuip Fitness and Spas will take reasonable steps to ensure that the personal information we hold about you is kept secure at all times. GymQuip Fitness and Spas will limit access to your personal information to employees and data processors that need it to carry out the service provided by us except where we inform you otherwise. Our employees and data processors are obliged to respect the confidentiality of clients and website visitors personal data. GymQuip Fitness and Spas will reinforce with other employees the policies and practices in relation to safeguarding personal information of clients and visitors, preventing its unauthorised access, use or disclosure, and ensuring its proper handling.

Our website has policies, rules and measures in place to protect the visitor’s personal data from:

  • Unauthorised access
  • Improper use
  • Alteration
  • Unlawful or accidental destruction
  • Accidental loss

5. Transparency
GymQuip Fitness and Spas will be honest and open with you about the type of personal information that is collected about you and the actual use of any such information. By giving out your personal information, or filling in the entry or application form, or writing a customer review, you have consented to the use of this information in future, for marketing campaigns that GymQuip Fitness and Spas feels you may be interested in.

At any time, you have the option to opt out from receiving any future marketing material by contacting Drummond Golf by sending an Unsubscribe email to info@gqfitness.com.au or sending a written request to us by one of the methods in section 13 Contact Information.

6. Access and correction
If you provide us with satisfactory personal identification, such as your login details, GymQuip Fitness and Spas will let you have access to the information we keep about you and give you the opportunity to have that information corrected if it is found to be incorrect. Further, if GymQuip Fitness and Spas is not able to release details of personal information to you, then we will provide you with reasons for any denial of access or correction.

7. Anonymity
You can access our web site home page and browse the public area of the GymQuip Fitness and Spas website without disclosing personal information. GymQuip Fitness and Spas will, wherever it is lawful and practicable, give you the option of not identifying yourself to us except where it is necessary to use our website services.

8. Transfer of Data
GymQuip Fitness and Spas will take reasonable steps to ensure that if any information you give us about you will remain subject to the protection given by our Privacy Statement or another statute or binding scheme which is substantially similar to this Privacy Statement.

9. Sensitive Information
GymQuip Fitness and Spas will not collect information that is considered highly personal or highly sensitive about you. For example, information relating to your racial or ethnic origin, religious or philosophical beliefs, sexual orientation or in relation to your health will not be collected by us.

10. Cookies
GymQuip Fitness and Spas uses cookies to hold session information, improve security during a visitor’s session online, ensure effective advertising tailored to the visitor’s needs, and provide you with your information. We may store a unique user identifier in a cookie to identify you between visits to the site. You can use your browser to disable cookies, however, GymQuip Fitness and Spas is not liable for any errors which may be encountered with the website as a result.

11. Client and Visitor Choice
By registering with GymQuip Fitness and Spas, you have chosen to receive promotional or marketing information from our website or organisation and/or affiliates and alliances. At any time, you can opt out from receiving such information by sending a request to opt out using any of the methods detailed in the contact information (section 13).

12. Coverage and Complaints
Our Privacy Statement covers GymQuip Fitness and Spas and the GymQuip Fitness and Spas website. If you would like to make a complaint on the basis that you feel your privacy has been breached because we have failed to comply with this Privacy Statement, you should contact us using any of the methods detailed in the contact information (section 13).

13. Contact Information
Email: info@gqfitness.com.au 

14. Price Match Guarantee

The price price guarantee applies to authorised Australian based retailer’s final price, inclusive of freight, taxes and other additional charges. Product and price must be available on the retailer’s website. The retailer must have stock on hand at the time. Not available in conjunction with other offers/discounts. Interest free terms are not applicable to this price. Excludes closing down sales.  Excludes Concept 2 products, eBay, Marketplace, Gumtree, Kmart, Target, and Big W.


Postal Address:
GymQuip Fitness and Spas

16 Goolwa Plc

Fyshwick  ACT  2609

Physical Address:

GymQuip Fitness and Spas

16 Goolwa Plc

Fyshwick  ACT  2609

02 62804447